We built this from one sentence:
"A customer support agent for an e-commerce store that handles order tracking, returns, payments, product questions, and account help. Connects to Shopify and Stripe."
ShopAssist Pro
Trigger
"I want to return" / "wrong item" / "refund please"
Bot
I'm sorry to hear that. What's your order number?
User Input
Order number
Action
Check return eligibility (Shopify)
Eligible
Not Eligible
Action
Generate return label + initiate refund
Bot
Your return has been approved! Here's what happens next...
Bot
Unfortunately this order is outside our 30-day return window.